FAQs

1. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) across Pakistan.

2. How long does delivery take?

Delivery usually takes:

  • 2–4 business days for major cities
  • 3–7 business days for other cities and remote areas

Delivery times may vary during holidays or promotional periods.

3. How much is shipping?

  • Free Shipping on orders above Rs. 4,999
  • Rs. 250 standard shipping fee on orders below Rs. 4,999

4. How can I track my order?

Once your order has been dispatched, you will receive tracking information via email, SMS, or WhatsApp (where available).

5. Can I exchange my order if the size doesn't fit?

Yes.

We offer size exchanges subject to stock availability.

Exchange requests must be made within 7 days of receiving the order.

6. Can I return intimate or undergarment products?

For hygiene and safety reasons:

Undergarments and intimate products cannot be returned or exchanged once delivered.

Please review sizing information carefully before ordering.

7. What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the item and packaging.

Our team will assist you with a replacement or refund where applicable.

8. How do I choose the correct size?

Each product includes a detailed size guide.

If you're unsure, contact our customer support team before placing your order.

9. Can I cancel my order?

Orders can be cancelled before dispatch.

Once an order has been shipped, cancellation is no longer possible.

10. Do you restock sold-out items?

Popular products may be restocked depending on availability.

Follow us on Instagram or contact our support team for restock updates.

11. Are your product photos accurate?

Yes.

We make every effort to display products accurately. However, slight color variations may occur due to screen settings, lighting conditions, and photography.

12. Do you offer bridal sleepwear?

Yes.

LUMEHA offers carefully curated bridal sleepwear, luxury nightwear, satin pajama sets, robes, and intimate essentials designed for comfort and elegance.

13. How can I contact customer support?

Email: lumeha.pk@gmail.com

Location: Valencia Town, Block H, Lahore, Punjab 54000, Pakistan

We aim to respond within 24 business hours.

14. Is my personal information secure?

Yes.

We use secure systems and Shopify's protected checkout infrastructure to help safeguard your personal information and transactions.

15. Why should I choose LUMEHA?

Because beautiful nights deserve beautiful comfort.

LUMEHA combines elegance, comfort, premium fabrics, and timeless designs to create sleepwear you'll love wearing every day.

Bonus FAQ (Recommended for Conversions)

16. Is your packaging discreet?

Yes.

All LUMEHA orders are shipped in secure and discreet packaging to protect your privacy and ensure a premium unboxing experience.

17. Do you verify Cash on Delivery orders?

Yes.

Our team may contact you via call or WhatsApp to confirm your order before dispatch to ensure smooth delivery.

18. Do you ship all over Pakistan?

Yes.

We currently deliver nationwide across Pakistan through trusted courier partners.