Privacy policy

Last Updated: June 2026

At LUMEHA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.

Information We Collect

When you visit our website or place an order, we may collect:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order details
  • Payment information
  • Device and browser information
  • Website usage data

How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide customer support
  • Send order updates and confirmations
  • Improve our website and services
  • Prevent fraud and unauthorized activities
  • Send promotional emails and offers (with your consent)

Payment Information

We do not store your payment card details on our servers. Payment information is securely processed through trusted payment providers and Shopify's secure checkout system.

Cookies

Our website uses cookies to:

  • Improve website performance
  • Remember customer preferences
  • Analyze website traffic
  • Provide a better shopping experience

You may disable cookies through your browser settings if preferred.

Marketing Communications

By subscribing to our newsletter or promotional messages, you agree to receive marketing communications from LUMEHA.

You may unsubscribe at any time using the unsubscribe link included in our emails.

Sharing Information

We do not sell, rent, or trade your personal information.

Your information may be shared only with trusted third-party services necessary to operate our business, including:

  • Shopify
  • Shipping and courier partners
  • Payment providers
  • Marketing and analytics platforms

Data Security

We implement reasonable security measures to protect your personal information against unauthorized access, misuse, or disclosure.

However, no online transmission or storage system can be guaranteed 100% secure.

Customer Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your information where legally permitted
  • Opt out of marketing communications

Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy, please contact:

LUMEHA
Email: lumeha.pk@gmail.com
Location: Valencia Town, Lahore, Punjab, Pakistan